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[personal profile] viktor_haag
A book I just ordered from DriveThruRPG came with a small manufacturer's defect. A bit of bindery glue splotched onto a page, and it caused the paper to tear away between that page and the facing page.

DTRPG's customer service to rectify this situation was awesome (prompt, professional, and resolved the situation to my satisfaction), and I publicly commend them for it. As a result of this service experience, I will certainly be giving them future patronage.

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viktor_haag

October 2012

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